At Moreland & Co we endeavour to provide the highest level of service to you.
If at any time you are dissatisfied with the service you are receiving, or have a problem or complaint, please contact us immediately so that we can use our best endeavours to resolve the problem for you.
1. In the first instance, please contact the fee earner dealing with your matter to discuss your concerns, if you do not wish to do so, or have done so and you are still dissatisfied with the outcome, then,
2. Contact our Senior Director, Danny Dionissiou either by telephone on 020 8364 3677 or by email to firstname.lastname@example.org
What Happens Next?
You will be sent a letter and /or email acknowledging your complaint and asking you to confirm or explain the details.
Your complaint will be recorded in the central register and open a file will be opened for your complaint. This will be done within a day of receiving your complaint.
We will then investigate your complaint. This may involve one or more of the following steps:
If we have to change any of the timescales above, we will let you know and explain why.
If we are unable to resolve your complaint then you can have the complaint independently looked at by the Legal Ombudsman. The Legal Ombudsman investigates complaints about service issues with Solicitors.
If you would like more information about this service, including the time limits for taking a case to them, please contact the Legal Ombudsman directly. You can find out more about their service by visiting www.legalombudsman.org.uk or contacting them on 0300 555 0333.
Please note that the above time scales are for guidance purposes and may vary according to the complexity of the complaint made. You will kept informed of time scales at all times.
+44 (0) 20 8364 3677
MORELAND & CO SOLICITORS
21 QUEEN ANNES PLACE
BUSH HILL PARK
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